Refund policy
All purchases are final
We bill per minute, and consumed credits are not refundable. The sections below explain how we handle service outages and what you can expect when things go wrong during this early-stage launch.
Why we charge per minute
Every credit funds a minute of live coaching with the AI interviewer and any supplemental analysis that follows. Because the agent consumes compute and streaming resources while you speak, we charge in real time and settle the amount through Stripe immediately after the session ends.
This approach keeps pricing predictable and aligned with your actual usage, but it also means that credits are consumed as soon as the session includes a turn of speech, even if you end it mid-sentence.
We are early in our journey, so the credit meter helps us scale safely while still learning from every session.
Final-sale policy
All purchases are final. Once credits are consumed they are not refundable, and we maintain this policy to keep the platform nimble and legally simple in these early stages.
We may, at our discretion, re-credit unused minutes that were never actually delivered due to a verified technical outage, but even those exceptional credits are handled as wallet adjustments rather than refunds.
- Please plan your practice time accordingly, because stopping mid-session still charges for the actual seconds already processed.
- Feature add-ons like additional analysis or transcripts are treated the same: once consumed, they cannot be undone.
- We reserve the right to modify pricing, onboarding, or credit packaging as we evolve, but every change will be communicated before it takes effect.
Report problems
If something fails (e.g., audio never connects or the agent disconnects), capture the session ID and approximate timestamp and email support@thehiringroom.com. We aim to respond within 48 hours and may restore credits in the form of wallet adjustments when we confirm the incident.
These remedies are discretionary and do not create an obligation to refund money; they simply help us keep early-stage reliability high.
Dispute and chargeback guidance
We prefer resolving any billing question directly so you avoid initiating a Stripe chargeback. If you do open a dispute, let us know so we can provide the necessary session data to Stripe and shield you from repeated disruptions.
Because purchases are final, any chargeback initiated by customers that is later overturned may result in the service being paused until the underlying issue is addressed.